ICD Investigations

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ICD Services

Surveillance
Dedicated ICD investigators will document your claimant's physical activity while maintaining strict risk management techniques. ICD professionals utilize the latest in surveillance technology, resulting in more frequent videotape and reduced chance that your claimant knows he or she is being investigated.

Medical Treatment Search
Let the ICD staff attempt to determine if your claimant's injury is a pre-existing condition or an "off-site" accident by canvassing local hospitals, chiropractors, MRI facilities, and/or pharmacies. These searches often reveal undisclosed treatment, or the truth behind suspicious Monday morning injuries. ICD offers Medical Treatment Searches nationwide.

Locate/Skip Trace
Are you having difficulty locating a claimant, witness, or insured? ICD can help. These searches also help reveal undisclosed injuries, claims, criminal charges, motor vehicle accidents that may have caused injuries, or civil claims involving your claimant. These services are available nationwide.

Pre-Surveillance Intelligence Gather
Many claimants move frequently. Others intentionally try to "hide" from insurance investigators. Often, the address in the claim file is not the address where the claimant actually resides. Relatives may act as mail drops for claimants, making it very difficult to document their physical activities. Our pre-surveillance intelligence programs allow our clients to have the claimant's address confirmed prior to spending any money on surveillance.

Pharmacy Utilization Search
Is your claimant using a local pharmacy for prescriptions and not telling you because they are the result of a prior injury? ICD professionals can help uncover the truth.

Fraud Awareness Training
Are you interested in reducing time spent handling those questionable claims? ICD's experienced staff will prepare and train your staff to properly identify and process claims that require investigation.

Investigative Vendor Program Consulting
Although ICD can handle most assignments in the Midwest, we realize that your concerns can extend to all corners of the world. ICD is experienced in dealing with insurance company/vendor relationships and is available for consultation when the need to set up or evaluate such a program arises.

Accident Scene Documentation
Have you ever wondered what a motor vehicle accident scene really looks like? A workplace injury site? Are you tired of trying to decipher or understand sketchy police reports, or first reports of injury? ICD can clearly document an accident or workplace injury scene, leaving nothing to the imagination. ICD investigators are available to document motor vehicle damage when claimants avoid field adjusters or fail to respond to field office visit requests.

Background Investigations
ICD specializes in customizing background investigations to fit the individual needs of your claim, whether its criminal, civil, workers compensation, motor vehicle, asset searches, sports activity, professional licensing, or any other concern. ICD's experienced staff will work with you to get the most out of your investigative dollar.

Special Investigative Unit Services
Informed Claim Decisions, LLC, can be your Special Investigative Unit. From recorded statements, witness interviews, premium fraud investigations, or any other special investigative need, ICD will protect your company's interests while exposing potential liabilities.